Frequently asked questions about the practice dossier, experts, intermediaries, and 365 Pulse
Why do courts examine daily practice on the floor rather than the contract alone?
In the rulings of the Dutch Supreme Court (Deliveroo, 24 March 2023) and the Amsterdam Court of Appeal (Uber, 27 January 2026 and Temper, 16 June 2026), daily execution between the parties is decisive. In addition, since 6 September 2024 the Dutch Tax Administration no longer approves new model agreements. With 365 Pulse you therefore document not only the initial contract, but also the independent baseline check, the interim practice checks, and final delivery between client and expert.
When can we start with the first dossiers?
Much sooner than many expect: we launch the first pilot dossiers in December 2026 and January 2027, right when new 2027 annual contracts begin. On day one of a new assignment only the Start and baseline check (Steps 1 through 4) need to be in place; the first interim check follows 6 to 8 weeks later.
How does the transparent volume schedule work for hiring clients and intermediaries?
At 365 Pulse you pay per checkpoint and always 0% margin on the hourly rate. A complete base dossier covers Start with baseline check, one Interim check, and Completion (suited for assignments up to roughly 4 months). As annual volume grows (6 to 15, 16 to 50, or from 51 dossiers per year), the rate drops up to 41% via our volume schedule. On top of that you receive a 60% early access discount in Tranche 1 (50% in December 2026 and 40% in January 2027). When an assignment runs longer or spans multiple years, we advise one additional interim check every two months. This single schedule applies whether the client contracts the dossier directly or outsources management through an intermediary. To prevent competitors from copying our rate sheet, you receive a personal login link by email after registration and brief screening that opens the protected pricing page and interactive calculator in one click.
How does this standardized dossier format align with process review and the principle of Horizontal Monitoring?
The 6 step dossier structure and practice questions were reviewed with a specialized labor lawyer against the criteria from Dutch case law. Because every dossier follows the exact same fixed format and verifiable process steps, it establishes a uniform standard that can be reviewed at the process level and allows oversight to focus on genuine exceptions (the core principle behind Horizontal Monitoring). 365 Pulse never issues a legal verdict, but provides a consistent, verifiable record.
How does a dossier work when an intermediary or agency sits between the end client and the expert?
Actual progress on the floor always concerns the client and the expert. We facilitate the three party dossier: client and expert complete the execution core (deliverable, baseline check, interim practice checks, and delivery) together, while the client receives the dossier and the expert and intermediary each receive their own shielded copy. Commercial agreements in Steps 2 and 3 sit in two strictly isolated layers, so the agency margin stays intact and no party ever gains visibility into the commercial dealings or rates of another link.
How do the interim checks work and can I choose between a team member, voice assistant, or online form?
During the assignment, client and expert separately answer a few brief practice questions. You choose the channel per dossier: phone call by a team member, on site visit, a brief call with our digital voice assistant, or a short online form. If an answer diverges, a team member reaches out to discuss and record the explanation.
What does the SHA256 checksum mean on every record?
SHA256 is an international standard for a digital fingerprint of a file. As soon as a baseline check, interim check, or final dossier is confirmed, the system calculates a unique 64 character code from the exact content and timestamp. If anyone changes even a single letter or date later on, that code changes immediately. This proves years later that records were captured during the assignment.